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Security & Process

Your seed phrase, your private keys and your passwords are the key to your assets. Anyone who knows them has full access to your cryptocurrencies. That is why I handle every case with the method that reveals as little secret data as possible – and I tell you openly when and why there is an exception.

1My principles

No remote control: I never use remote control software such as TeamViewer or AnyDesk and never take control of your device. I use Zoom only for video and screen sharing.
No upfront payment: You only receive the invoice once you have access to your cryptocurrencies again.
Traceable payment: only via PayPal, bank transfer or credit card (Stripe) – no anonymous payment methods.
I never contact you first. Anyone who contacts you unsolicited as “Crypto Recovery” is not me.
No fraud cases: Stolen cryptocurrencies cannot be recovered technically. I refer victims of fraud, scams or hacking to the police.

2The three stages of recovery

Stage 1 – Guidance via Zoom (preferred)

You carry out all steps yourself on your own device, and I guide you via Zoom. Your seed phrase, private keys and passwords stay with you and are not passed on to me.

Crypto sent to your own wallet on the wrong network: This is always the way here. You do not have to give me any secret data.
Forgotten password or faulty seed phrase: If you have some technical understanding, you also carry out this search yourself on your device under my guidance.

Stage 2 – Together on site in Perg

If you cannot carry out the steps yourself with guidance, you come to my office in 4320 Perg (Austria) by appointment. We carry out the recovery together, and you are present at all times.

Stage 3 – Exception: I carry out the recovery

Only for smaller cases and only at your express request, if stages 1 and 2 are not possible for you: I carry out the seed or password recovery myself, and you watch live via Zoom.

For this, you send me your faulty or incomplete seed phrase in two halves via two separate channels (e.g. one half by email, the other by WhatsApp). This way, anyone who intercepts only one channel cannot do anything with it.

Please note: As long as your seed phrase is faulty, it does not give access to your wallet. But my task is exactly to find the errors. As soon as the seed phrase is corrected, I know your working seed phrase and from that moment would technically have access to your wallet – even without remote control. That is why the following is binding in stage 3:

Immediately after the recovery, you create a new wallet with a new seed phrase.
You transfer all cryptocurrencies to this new wallet at once. From then on, the old seed phrase is no longer considered secret.
I delete all seed parts, messages and notes I received once the case is closed.

If you do not want this, please choose stage 1 or stage 2 – there, your secret data never leaves your device or your presence.

3What to send me for the initial assessment – and what never

Helpful

Wallet or exchange (e.g. Ledger, MetaMask, Binance)
Network and coin/token
Transaction hash (TxID) or public address
Approximate amount

Never send (except explicitly in stage 3, as described above)

Seed phrase (12–24 words)
Private key
Passwords

4Payment only after success

Recovered value under 1,000 US dollars: flat fee of 100 euros
Recovered value from 1,000 US dollars: 10 % of the recovered value
The value is measured in US dollars, as cryptocurrencies are traded in US dollars; the flat fee is charged in euros.
No success, no fee. No upfront payment.