Seed Phrase: What It Is, How to Store It Safely and What to Do If a Word Is Missing
The seed phrase is the most important key in the crypto world. With its 12 or 24 words, a wallet can be
November 12, 2026
Beware of scammers: I work alone and will never contact you first.
Ing. Thomas Jochen Wagner, MBA
Your personal contact
Beware of scammers: I work alone and will never contact you first.
What happened?
I technically restore access to your own cryptocurrency – in private wallets such as Ledger, Trezor, MetaMask, Trust Wallet, Exodus and many more.
What I don't do: Cryptocurrency lost through fraud, scams or hacking cannot be recovered by me – and no serious provider can promise that. Report it to the police and never pay upfront fees to so-called recovery firms.
Coins or tokens were sent, for example, via the VeChain network to an Ethereum address (ERC-20) in your private wallet – such as VET sent to a Ledger, MetaMask, Trust Wallet or other wallet. In many cases the coins are not lost and can be recovered under certain conditions.
A word written down wrongly, the order mixed up, or some of the 12–24 words missing? Incorrect or missing words can often be reconstructed systematically.
You protected your seed phrase with an extra passphrase and only remember parts of it? Using what you remember, we narrow down the possibilities.
Password recovery for software wallets such as MetaMask, Exodus, MultiBit or Electrum.
The bridge debited your coins but nothing arrived on the target chain? I trace the transaction and look for the way back.
For exchange deposits, success depends on whether the platform cooperates. I will tell you honestly whether there is a realistic chance.
Relatives find hardware wallets, notes or devices but no access? I discreetly help secure the digital inheritance.
Personal training on hardware wallets, backups and the most common mistakes that lead to big losses.
Security comes first: with guided recovery, you keep full control of your wallet at all times. Exception: with the optional stage 3, I have temporary access after the reconstruction until you transfer your funds to a new wallet (details on the “Security & Process” page).
1
Describe your case via WhatsApp or email. The first assessment is free and without obligation.
2
I review the transaction, network and wallet and tell you openly whether and how a recovery is possible.
3
Together we carry out the recovery of your coins or tokens step by step via Zoom. If you prefer personal support, the recovery can also take place at my office by prior appointment. Only in exceptional cases and at your express request do I carry out the recovery myself (stage 3, details on the “Security & Process” page).
4
You only receive the invoice once the recovery is complete and your cryptocurrency is available again. Payment is easy via PayPal, credit card or bank transfer.
The fee depends on the value of the recovered cryptocurrency. You know up front exactly what is due on success.
No Recovery, No Fee
You only pay once your coins are available again.
No upfront payment
Not a cent in advance – not even for analysing your case.
Pay by invoice
After success via PayPal, credit card or bank transfer.
under $1,000
€100
flat fee
Most common case
from $1,000
10%
of the recovered value
Example: $5,000 recovered
$4,500 stays with you
$500 fee
I am an electrical engineer and a certified technician (Diplom-Fachtechniker) in automation engineering, and I hold an MBA in financial management. With this background, I have worked intensively with blockchain technology for years and have been helping with technical crypto recovery since 2023. With Crypto Recovery I help people who have lost access to their own cryptocurrency through technical mistakes – for example transfers on the wrong network, forgotten passwords, incorrectly written-down seed phrases or a forgotten 25th-word passphrase.
I work personally and transparently from Perg in Austria, for clients in German-speaking countries and worldwide. On my YouTube channel I publish rational and realistic content about cryptocurrency and investing.
A connection to YouTube (Google, USA) is only made when you press play.
5.0 out of 5 stars from 119 reviews – real voices on Google and ProvenExpert.
„Thomas’ support was exceptional! When I was desperate because I didn’t know how to get my cryptocurrency back, he was my saviour. Even though I wrote to him late at night, he replied straight away – thanks to his expert guidance I recovered my cryptocurrency.“
Google review
„This company is absolutely amazing. Through carelessness I lost a lot in cryptic nirvana – the boss, Thomas, actually managed to get everything back. I am so incredibly grateful to him.“
Siegfried Uhl
„Absolutely top class! If I could, I would give 6 out of 5 stars! I had already written off my crypto completely, as the situation seemed hopeless. But Thomas did not give up. With tireless effort, new approaches and specialised tools he kept searching and actually achieved the seemingly impossible! When the news of success came, my knees were literally shaking with disbelief and joy. A huge thank you for this brilliant rescue! Highly recommended for anyone who needs help with crypto.“
Carsten S.
Guides and experience on wallets, seed phrases and safe storage.
The seed phrase is the most important key in the crypto world. With its 12 or 24 words, a wallet can be
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Crypto, hardware wallet, exchange, taxes – these four terms define the everyday life of a modern crypto user. But many beginners are
No. Crypto Recovery covers only the technical recovery of wallet access and the correction of incorrectly sent cryptocurrency. Losses from fraud, hacking or scams require cooperation with law enforcement; stolen crypto cannot be recovered technically.
Be careful: many dubious “recovery” firms promise to retrieve stolen coins and demand large upfront payments. Never pay upfront – such demands are a clear warning sign.
Most private wallets – hot wallets, cold wallets or hardware wallets such as Ledger and Trezor – can potentially be recovered. For exchanges it depends on whether the platform is willing to cooperate.
That depends on the specific circumstances of your case. I only offer what is technically feasible. Message me on WhatsApp or at mail@crypto-recovery.ch – I will check your options for free.
Whether coins or tokens sent to the wrong network can be recovered depends on the case and the destination address. If the destination is your own private wallet, the chances are very good. Send me the transaction hash at mail@crypto-recovery.ch.
My full company details are in the legal notice. You can find real reviews on Google and ProvenExpert. The company is verified on both. In addition, you can find the company entry in Austria at the Austrian Chamber of Commerce (WKO). I am also publicly present with a YouTube channel and speak at industry conferences such as Bluechip25 (Vienna) and MCTTP (Munich). Independent security services such as Google Safe Browsing, VirusTotal, Norton, Kaspersky and Gridinsoft rate crypto-recovery.ch as safe. And: you only pay after a successful recovery.
After you get in touch, the recovery usually takes place via Zoom video call. By prior appointment, it is also possible on site at my office. Where possible, you carry out the recovery step by step yourself under my guidance. Payment is made by invoice only after a successful recovery.
Payment via PayPal, credit card or bank transfer. “No Recovery, No Fee” applies: you only pay if the recovery succeeds.
Via WhatsApp at +43 676 694 3778, by phone at +43 676 694 3778 or by email at mail@crypto-recovery.ch. The only official email address is mail@crypto-recovery.ch.
Usually not. You carry out the recovery yourself under my guidance via Zoom or together with me on site. Only in the exception “stage 3” (at your express request, details on the “Security & Process” page) do you share your seed phrase with me; after a successful recovery, you immediately transfer your cryptocurrencies to a new wallet.
I usually reply to enquiries within a few hours. The recovery itself is often completed in a single Zoom session; complex cases (e.g. seed phrase or password searches) can take longer.
I serve clients worldwide, with a focus on the German-speaking DACH region, and can be reached at crypto-recovery.ch, .at and .de. My registered office and invoicing are in Perg, Austria.
The more precise your details, the faster my assessment. Reply usually within a few hours.
Phone
Address
Ing. Thomas Jochen Wagner, MBA
Dachsweg 20, 4320 Perg, Austria
Your details are only used to handle your request. More in the privacy policy.