{"id":4374,"date":"2026-11-09T17:14:48","date_gmt":"2026-11-09T16:14:48","guid":{"rendered":"https:\/\/www.crypto-recovery.ch\/?page_id=4374"},"modified":"2026-11-09T17:14:51","modified_gmt":"2026-11-09T16:14:51","slug":"security","status":"publish","type":"page","link":"https:\/\/www.crypto-recovery.ch\/en\/security\/","title":{"rendered":"Security &#038; Process"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4374\" class=\"elementor elementor-4374 elementor-4367\" data-elementor-post-type=\"page\">\n\t\t\t\t<section class=\"elementor-element elementor-element-4a82e01 e-flex e-con-boxed e-con e-parent\" data-id=\"4a82e01\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-93dcea6 e-con-full e-flex e-con e-child\" data-id=\"93dcea6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34d165d elementor-widget elementor-widget-text-editor\" data-id=\"34d165d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"crx-plain\"><a href=\"https:\/\/www.crypto-recovery.ch\/en\/\">Home<\/a> <span class=\"crx-sep\">\u203a<\/span> <span>Security &amp; Process<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6bb24a elementor-widget elementor-widget-heading\" data-id=\"d6bb24a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Security &amp; Process<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b052b40 elementor-widget elementor-widget-text-editor\" data-id=\"b052b40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your seed phrase, your private keys and your passwords are the key to your assets. Anyone who knows them has full access to your cryptocurrencies. That is why I handle every case with the method that reveals as little secret data as possible \u2013 and I tell you openly when and why there is an exception.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-a660647 e-flex e-con-boxed e-con e-parent\" data-id=\"a660647\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f38d672 e-con-full e-flex e-con e-child\" data-id=\"f38d672\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-45ce987 e-con-full crx-legal crx-safe e-flex e-con e-child\" data-id=\"45ce987\" data-element_type=\"container\" data-e-type=\"container\" id=\"principles\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8c06dc elementor-widget elementor-widget-heading\" data-id=\"c8c06dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"crx-num\">1<\/span>My principles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf02e41 elementor-widget elementor-widget-text-editor\" data-id=\"bf02e41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>No remote control:<\/strong> I never use remote control software such as TeamViewer or AnyDesk and never take control of your device. I use Zoom only for video and screen sharing.<\/li><li><strong>No upfront payment:<\/strong> You only receive the invoice once you have access to your cryptocurrencies again.<\/li><li><strong>Traceable payment:<\/strong> only via PayPal, bank transfer or credit card (Stripe) \u2013 no anonymous payment methods.<\/li><li><strong>I never contact you first.<\/strong> Anyone who contacts you unsolicited as \u201cCrypto Recovery\u201d is not me.<\/li><li><strong>No fraud cases:<\/strong> Stolen cryptocurrencies cannot be recovered technically. I refer victims of fraud, scams or hacking to the police.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d206ea e-con-full crx-legal crx-safe e-flex e-con e-child\" data-id=\"0d206ea\" data-element_type=\"container\" data-e-type=\"container\" id=\"three-stages\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2790a66 elementor-widget elementor-widget-heading\" data-id=\"2790a66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"crx-num\">2<\/span>The three stages of recovery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-877e53c elementor-widget elementor-widget-text-editor\" data-id=\"877e53c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Stage 1 \u2013 Guidance via Zoom (preferred)<\/h3><p>You carry out all steps yourself on your own device, and I guide you via Zoom. Your seed phrase, private keys and passwords stay with you and are not passed on to me.<\/p><ul><li><strong>Crypto sent to your own wallet on the wrong network:<\/strong> This is always the way here. You do not have to give me any secret data.<\/li><li><strong>Forgotten password or faulty seed phrase:<\/strong> If you have some technical understanding, you also carry out this search yourself on your device under my guidance.<\/li><\/ul><h3>Stage 2 \u2013 Together on site in Perg<\/h3><p>If you cannot carry out the steps yourself with guidance, you come to my office in 4320 Perg (Austria) by appointment. We carry out the recovery together, and you are present at all times.<\/p><h3>Stage 3 \u2013 Exception: I carry out the recovery<\/h3><p>Only for smaller cases and only at your express request, if stages 1 and 2 are not possible for you: I carry out the seed or password recovery myself, and you watch live via Zoom.<\/p><p>For this, you send me your faulty or incomplete seed phrase in two halves via two separate channels (e.g. one half by email, the other by WhatsApp). This way, anyone who intercepts only one channel cannot do anything with it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36bb22e e-con-full crx-safe crx-note e-flex e-con e-child\" data-id=\"36bb22e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9aca72a elementor-widget elementor-widget-text-editor\" data-id=\"9aca72a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Please note:<\/strong> As long as your seed phrase is faulty, it does not give access to your wallet. But my task is exactly to find the errors. As soon as the seed phrase is corrected, I know your working seed phrase and from that moment would technically have access to your wallet \u2013 even without remote control. That is why the following is binding in stage 3:<\/p><ol><li>Immediately after the recovery, you create a new wallet with a new seed phrase.<\/li><li>You transfer all cryptocurrencies to this new wallet at once. From then on, the old seed phrase is no longer considered secret.<\/li><li>I delete all seed parts, messages and notes I received once the case is closed.<\/li><\/ol><p>If you do not want this, please choose stage 1 or stage 2 \u2013 there, your secret data never leaves your device or your presence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b8ce29 e-con-full crx-legal crx-safe e-flex e-con e-child\" data-id=\"1b8ce29\" data-element_type=\"container\" data-e-type=\"container\" id=\"initial-assessment\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53f26c0 elementor-widget elementor-widget-heading\" data-id=\"53f26c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"crx-num\">3<\/span>What to send me for the initial assessment \u2013 and what never<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-948fd84 elementor-widget elementor-widget-text-editor\" data-id=\"948fd84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Helpful<\/h3><ul><li>Wallet or exchange (e.g. Ledger, MetaMask, Binance)<\/li><li>Network and coin\/token<\/li><li>Transaction hash (TxID) or public address<\/li><li>Approximate amount<\/li><\/ul><h3>Never send (except explicitly in stage 3, as described above)<\/h3><ul><li>Seed phrase (12\u201324 words)<\/li><li>Private key<\/li><li>Passwords<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dcc278 e-con-full crx-legal crx-safe e-flex e-con e-child\" data-id=\"3dcc278\" data-element_type=\"container\" data-e-type=\"container\" id=\"payment\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ae9990 elementor-widget elementor-widget-heading\" data-id=\"8ae9990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"crx-num\">4<\/span>Payment only after success<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b6b91a elementor-widget elementor-widget-text-editor\" data-id=\"0b6b91a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Recovered value under 1,000 US dollars: flat fee of 100 euros<\/li><li>Recovered value from 1,000 US dollars: 10 % of the recovered value<\/li><li>The value is measured in US dollars, as cryptocurrencies are traded in US dollars; the flat fee is charged in euros.<\/li><li>No success, no fee. No upfront payment.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f263c96 elementor-widget elementor-widget-button\" data-id=\"f263c96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wa.me\/436766943778?text=Hello%20Mr%20Wagner%2C%20I%20would%20like%20a%20free%20check%20of%20my%20case%3A\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Check my case for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home \u203a Security &amp; Process Security &amp; Process Your seed phrase, your private keys and your passwords are the key to your assets. Anyone who knows them has full access to your cryptocurrencies. That is why I handle every case with the method that reveals as little secret data as possible \u2013 and I tell [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4374","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.crypto-recovery.ch\/en\/wp-json\/wp\/v2\/pages\/4374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.crypto-recovery.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.crypto-recovery.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.crypto-recovery.ch\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.crypto-recovery.ch\/en\/wp-json\/wp\/v2\/comments?post=4374"}],"version-history":[{"count":4,"href":"https:\/\/www.crypto-recovery.ch\/en\/wp-json\/wp\/v2\/pages\/4374\/revisions"}],"predecessor-version":[{"id":4378,"href":"https:\/\/www.crypto-recovery.ch\/en\/wp-json\/wp\/v2\/pages\/4374\/revisions\/4378"}],"wp:attachment":[{"href":"https:\/\/www.crypto-recovery.ch\/en\/wp-json\/wp\/v2\/media?parent=4374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}